Frequently Asked Questions

Introduction

Swiss International has created this international website in order to offer business and leisure travellers more convenience in making a hotel reservation 7 days a week, 24 hours a day.

Make a reservation

Swiss International provides you a flexible and global option to make hotel reservations via our secure Web server connection by clicking on the quick reservation panel.
When making reservations on-line, we need a credit card at the time of the reservation request to process the reservation. The credit card is only being used to secure, hold or guarantee the reservation until you arrive. .

When booking Early Bird Rates, your credit card details will be asked and your card will be charged during the booking. Early Bird rates offer you discount on the Best Available Rate, but these bookings cannot be cancelled or refunded.

Modify a reservation

After making a reservation, a confirmation number will be displayed and you will receive a confirmation by e-mail. This number, together with your e-mail address, offers the possibility to modify your reservation. This way you can change the arrival date, departure date, number of rooms/persons for the reservation made. The following restrictions apply on modifying your booking:

There has to be availability in the hotel for your modifications. For example, if the hotel is fully booked, you won’t be able to change the number of rooms from 1 to 2 for your booking.

Early Bird bookings (prepaid) cannot be modified
When the cancellation deadline has passed, you won’t be able to modify the booking.

Cancel a reservation

After making a reservation, a confirmation number will be displayed and you will receive a confirmation by e-mail. This number, together with your e-mail address, offers the possibility to cancel your reservation. If you are unable to cancel the reservation within the time requirements stated in the hotel’s cancellation policy (noted on their rate pages), some hotels might apply a one night or more cancellation charge.

Hotel Rates

Swiss International automatically reflects the property’s current rates that are automatically updated from the central reservation system of our hotels. This means that you will always be able to book the most up to date rates for all Swiss International hotels.

Swiss International only sells the rates that are displayed within the hotel rate information. We cannot negotiate a better rate than what is published on our site.

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