Frequently Asked Questions

Account


What is Swiss-Darling Bookers Loyalty Program?

Swiss-Darling Bookers Loyalty Program is a loyalty program offering from Swiss International Hotels & Resorts that rewards bookers that book on behalf of their guests, company and colleagues.
Swiss-Darling members earn Swiss-Darling points when booking at participating Swiss International Hotels & Resorts.
Swiss-Darling Bookers Loyalty Program launched globally on June 1, 2017 across all Swiss International Hotels & Resorts Brands.


What are the benefits of joining Swiss-Darling Bookers Loyalty Program?

Throughout our Swiss-Darling Loyalty Program, Bookers gain the following advantages:
- Possibility to book at any Swiss International Hotels & Resorts
- Availability of Best Corporate Rates
- Free access to Inspirations Pool & Gym
- Discounts
- Free Stays, Meals & Gifts offered by the hotels based on room nights produced

Moreover, also the Swiss-Darling’s Guests gain the following advantages:
- Enrollment to Swiss-Select Loyalty Program
- Free room upgrades (subject to availability
- Early check in and late check out (subject to availability
- Free Daily Newspaper
- Free Access to Swiss-Select Lounge


What if I have forgotten my membership number?

Contact the Swiss-Darling Customer Care team for assistance on swissdarling@swissinternationalhotels.com


Why should I update my email preferences and email address?

Updating your email preferences ensures you receive important information about Swiss-Darling Bookers Loyalty Program as well as exclusive members-only offers and promotions.


How do I view my Swiss-Darling Rewards account information?

You can see your account information when you login at http://www.swissinternationalhotels.com/swiss-darling/


Points

How will I make sure I receive Swiss-Darling Rewards points when I make a booking on behalf of others?

When calling a participating hotel directly or making a reservation through our Reservations Office or booking directly on the websites, give your Swiss-Darling member code so your qualifying booking can be recorded.


When will I start earning Swiss-Darling points for booking on behalf of my company?

Swiss-Darling Members will start earning Swiss-Darling points for eligible room nights booked and paid for on or after June 1, 2017 at participating hotels.


Is there a minimum or maximum spend to earn points?

There is no minimum or maximum spend to earn points with Swiss-Darling Bookers Loyalty Program.


What is the qualifying spend for Swiss-Darling?

Qualifying Spend includes spend on accommodation in the participating hotels.


What are qualifying room rates?

Qualifying room rates are applied when you book through Swiss International Hotels & Resorts from Reservation Offices, from the websites, or directly at the hotel. Points may also be awarded on locally negotiated rates.


How many points do I earn in Swiss-Darling?

Swiss-Darling Members will earn 10 points per each room night booked and paid at participating hotels when booking on behalf of their guests, company or colleagues.


Can I purchase points?

No, points cannot be purchased.


Where can I check how many points I have earned?

If you are logged into your account, your total points will be displayed on the homepage and on top left side of the menu bar.


How long will it take for my points to be credited to my account?

The participating hotel is responsible for posting Swiss-Darling points to a member’s account after the eligible accommodation is completed and paid. It may take up to 72 hours for your points to post. Please check your account online or contact the hotel where you booked to check the status of your Swiss-Darling points.


How do I make my reservations in order to earn points for booking on behalf of others?

Beginning June 1, 2017 you can earn Swiss-Darling Rewards points in two ways: You can either call the Sales Office/the Hotel who book the rooms for you with your DLXD code or you can access the Swiss International Website and make your reservation by inserting your DLXD code in the special codes section (http://www.swissinternationalhotels.com/index.html)


Program

What if my activity is not logged by the hotel?

Contact the hotel directly or contact the Service Center via the Customer Care e-mail: swissdarling@swissinternationalhotels.com


Can I share my account with a partner or colleague?

No, each Swiss-Darling account is individual. For more information please read our Terms and Conditions.


Can I share this program information with my colleagues?

Yes, you are able to share Swiss-Darling Bookers Loyalty Program information with your colleagues.


Where can I find a list of hotels participating in the program?

All Swiss International Hotels are participating in the Swiss-Darling Program


How do I indicate a special request with my reservation?

For any special requests, please contact the hotel directly.

Rewards

What can I get with my points?

There is a range of rewards offered such as:
- One free weekend night for 2 in a Superior Room with breakfast
- Swiss Sunday Brunch, Lunch or Dinner for 2 at the Swiss Café Restaurant and Lounge
- 50% discount on Swiss Sunday Brunch, Lunch or Dinner for 2 at the Swiss Café Restaurant and Lounge